FREQUENCY AKSED QUESTIONS
Thanks for your interest in our products. Find answers to frequently asked questions and concerns below. For additional questions, please give our customer service team an email to info@wildguarder.com

 

Expected battery life depends on temperature and number of images. Wildguarder expects the camera to take several thousand images before the batteries would die. If your battery life is shorter, check the following:

  • Make sure you have used new alkaline or lithium batteries. Wildguarder recommends 8 Energizer Lithium AA batteries in all Trail Cams.
  • Make sure that the power switch is turned to the “On” position and that the camera was not left in “Setup” mode while in the field.
  • Make sure that you are using a good quality SD card in your camera. Bushnell recommends San Disk Brand SD Cards. Unfortunately, poor quality SD cards can make your camera have a much shorter battery life.

A camera has what is known as a “false trigger” if the PIR sensor thinks that there is motion and heat in front of the camera lens when there is no subject in the image. These “False Triggers” are the result of placing the camera in an environment where there is motion associated with tree branches creating motion in front of the camera or an area where there is high heat in the foreground and any motion from wind could set off the camera. Setting a camera up over water is also a potential cause for this issue.

To remedy this situation try moving the camera to an area that does not have any of these issues or try changing the sensor level on the menu settings.

If the camera continues to take images when there is no subject in them, try placing the camera in an inside environment and aiming at a location where there is no motion. If the camera continue to show issues, then there is probably an electronic component issue. If this is the case, please contact our customer service to send the camera back for repair.

Since most rechargeable batteries operate at 1.2V instead of 1.5V we cannot recommend rechargeable batteries. The Wildguarder Trail Cameras are designed to operate at 12V by using a mininum of 4-AA batteries.

If the camera is positioned in an extremely shaded area, it is possible the flash is being triggered during the daytime. The camera is not getting enough light to take a color picture. It's most common to experience this in the summer months, when the tree canopy is denser and drowns more light. Though the reduced light may cause daytime images to render in black and white, they should still be high quality, crisp and clear. If you're set on capturing color images, it is recommended to reposition the camera where the camera can detect a greater amount of light.

1. Make sure that the card is not physically locked. Many SD cards have a small toggle switch or lock on the side. With the camera OFF and SD card removed, look on the side of the card to see if it is in the locked position. If it does not indicate which position is locked, move the switch to the opposite position. Put the card back in the camera. Turn the camera back ON. If it no longer reads “SD LOCK,” then the card was physically locked. If it still reads “SD LOCK,” it is most likely due to a problem with the SD card itself.
2. Make sure you are using a compatible SD card.
3. Make sure the card is formatted correctly.
4. Make sure it is not time to replace your SD card.
5. Make sure the SD card slot of the camera is free of debris. This should be done with a can of compressed air. We suggest using a “Keyboard cleaner”. This can be purchased anywhere office supplies are sold.
6. If none of the above resolve, replace SD card with a new compatible SD card.

The voltage on your batteries may be low (reference back to the “camera won’t turn on” question). Make sure you are using the recommended batteries (reference to the “batteries” question) and recommended SD card (reference to the “SD card” question). The IR filter may be stuck.

1. Simply put the card in your computer (or memory card reader) go to “My Computer.”
2. Once you have located the SD card on your computer, right click on the file
3. Click the “formatting” option
4. On the “formatting” screen select the “32” formatting option.
5. Then click ok.

Check your battery percentage. If your battery percentage reflects low battery, you need to replace your batteries. Make sure you are using the recommended batteries (reference to the “batteries” question) and the recommended SD card (reference to the “SD card” question). Make sure your SD card is formatted (reference to the “format SD card” question) and it is not time to replace your SD card (reference to the “replace SD card” question).

To view the images on the SD card, turn the unit off and remove the SD card. Insert the SD card into your PC and view images. You may have to purchase an SD card reader . Note: If you have a digital camera or Palm/Pocket PC that accepts SD cards, you may be able to view the photos on those devices.

We recommend to replace SD cards every few years as they have a finite number of read/write cycles and will degrade over time, even during normal operation. Until that time, periodically check your SD card for wear and tear, especially on the electrical contacts to ensure they are clean and in good condition. This will ensure proper connection to the camera.

1:Check that the “Sensor Level” (PIR sensitivity) parameter setting. For warm environmental conditions, set the Sensor Level to “High” and for cold weather use, set the sensor for “Low”.

2:Try to set your camera up in an area where there is not a heat source in the camera’s line of sight.

3:In some cases, setting the camera near water will make the camera take images with no subject in them. Try aiming the camera over ground.

4:Try to avoid setting the camera up on small trees that are prone to being moved by strong winds.

5:Remove any limbs which are right in front of the camera lens.

When the camera is in the “Setup” mode, a special LED on the front of the camera will flash when it senses motion. This is for setup purposes only and will help the user aim the camera.

During use, the LED will not flash when the camera takes an image. This is to help keep the camera hidden from game.

Night photos or videos appear too dark

Check the battery indicator icon to see if battery power is full. The flash will stop operating near the end of the battery life.

You will get the best results when the subject is within the ideal flash range, no farther than 45’ (14m) from the camera. Subjects may appear too dark at greater distances.

Please note that when the Capture Number parameter is set higher than “1 Photo”, or with very short Interval settings, some images may appear darker than others due to the quick response and rapid retriggering of the camera, allowing less time for the flash to fully recharge before firing again.


Daytime photos or videos appear too dark

Make sure that the camera is not aimed at the sun or other light sources during the day, as this may cause the auto exposure to produce darker results.


Night photos or videos appear too bright

You will get the best results when the subject is within the ideal flash range, no closer than 10’ (3m) from the camera. Subjects may appear too light at closer distances.


Daytime photos or videos appear too bright

Make sure that the camera is not aimed at the sun or other light sources during the day.


Photos with streaked subject

In some cases with low lighting conditions and fast moving subjects, the 5MP or 8MP resolution settings may not perform as well as the 3MP setting.

If you have multiple images where fast moving subjects produce streaks on the photo, try the 3MP setting instead.


Red, green or blue color cast

Under certain lighting conditions, the sensor can become confused resulting in poor color images.

If this is seen on a consistent basis, then the sensor may need servicing. Please contact Bushnell customer service.


Short video clips—not recording to the length set

Check to make sure that the SD card is not full.

Make sure that the camera has good batteries in it. Near the end of the battery life, the camera may choose to record shorter video clips to conserve power.

If your pictures are out of focus, please contact us our
customer service. The customer service representative will ask you to email them a sample picture. It's possible your unit may need to be sent to our repair center for a technician to review.